Hygiene Standards

 

Protecting our guests and employees is a top priority at the AMANO Group.

We have adjusted our hygiene standards and service processes. Our employees are trained according to the latest hygiene guidelines.

The SGS Institut Fresenius has been commissioned to check the hygiene concept and to carry out extensive audits in all AMANO Group hotels.

 

Hotel-Guideline Conference-Guideline Restaurant-Guideline

Hotels

 

Mask regulations

  • All of our employees wear face masks and we kindly ask our guests to wear masks as well.

Check-in / Check-out

  • Always keep a minimum distance of 1.5 metres to each other
  • Wait in front of the hotel if the distance inside cannot be guaranteed
  • There are Disinfectant stations in our public areas as well as at our reception
  • If necessary, please follow the instructions of the staff
  • Distance zones have been marked and we kindly ask you to follow them
  • There are plexiglass walls at the reception to protect our guests and employees
  • Check-in / check-out process partly available digital with your smartphone or at the check-in terminal
  • Alternatively, check-in / check-out is contact-minimized
  • Please use the possibility to pay contactless

Contactless Payment

  • Please use the possibility to pay by credit card or debit card
  • If you are paying with cash, please use the storage provided
  • Please also keep the minimum distance when paying

Housekeeping

  • We have set up Hygiene Standards, which focuses on the creation, implementation, certification and evaluation of the new hygiene rules
  • Our staff has been trained and follows strict hygiene plans
  • Regular surface disinfection in our hotels is guaranteed
  • Please find here the hygiene standards of our housekeeping service provider
    AS-H Hotelservice GmbH.

Public areas

  • We pay attention to a limited maximum number of people present in our lobby
  • Protection in public areas with disinfection stations, distance zones and plexiglass walls
  • Protective masks for all employees

 Breakfast

  • A distance of 1,5- 2m to each other is guaranteed in our breakfast areas
  • Due to the current government regulations, we cannot offer a breakfast buffet
  • We have prepared several breakfast options, which can be selected and pre-ordered at check-in
  • The breakfast times are extended with increasing traffic to ensure, that you can enjoy your breakfast in peace and with the required distance
  • Our goods are delivered under strict hygiene conditions

Protection at home

  • If you have a cough and runny nose, please do not visit us
  • Please wash your hands carefully before and after visiting us
  • Please stick to the known corona hygiene rules

 

Conference

 

Visitor restrictions

  • Our conference rooms can accommodate 8 people seated in classroom-style (59m²)
  • 1.5 – 2-meter distance to the speaker is guaranteed
  • 30 people seated in classroom-style can be accommodated in a 180m²  room
  • We can guarantee a minimum distance of 1.5m

Do you want a different type of seating? Contact us!

Supplies

  • Office supplies such as stationaries, flip-charts, or screens are disinfected after each use
  • Each guest gets their own writing pad and pen
  • Pens are not reused

Disinfection

  • During lunch breaks, every seat in the conference room is disinfected
  • Disinfectant stations are provided to every room
  • Regular disinfection and cleaning of the restrooms are guaranteed

Technology

  • You want to conduct national or international teleconferences and need special technology – contact us! We are equipped accordingly!

Personnel deployment

  • The use of personnel in the room is kept to a minimum.
  • Banquet and kitchen staff always wear face masks.
  • If required, we are happy to provide a face mask per participant free of charge.

Coffee breaks

  • We provide disposable gloves and supplies
  • Each guest gets his coffee break pastries (packaged), water, and soft drinks separately

Lunch

  • We can guarantee a minimum distance of 1.5m in our restaurants. Do you want to be safe? 2m is also possible.
  • In such circumstances, our meals are served by our banquet chefs – no lunch buffet until August 31, 2020.
  • We pay attention to the required minimum distance and short queues.

Would you prefer to sit outdoors? Our courtyard is perfect for your lunch break!

Please keep the distance

  • Always stay at least 1.5m apart.
  • Wait in front of the restaurant, buffet, reception, etc. if the distance cannot be guaranteed.
  • Please follow staff instructions if necessary.
  • Please note our indications.

Restaurants

 

Restaurant visit

  • Always keep a minimum distance of 1.5 metres to each other
  • Wait in front of the restaurants, if the distance inside cannot be guaranteed
  • Please wait to be seated by our staff.
  • Please complete the contact tracking form provided
  • Only members of two different households are allowed at one table
  • If necessary, please follow the instructions of the staff
  • Distance zones have been marked and we kindly ask you to follow them
  • You can easily read our menu on your phone using the QR code displayed on your table. If this is not possible for you, there are laminated menus available.

Contactless Payment

  • Please use the possibility to pay by credit card or debit card
  • If you are paying with cash, please use the storage provided
  • Please also keep the minimum distance when paying

Protection at home

  • If you have a cough and runny nose, please do not visit us
  • Please wash your hands carefully before and after visiting us
  • Please stick the known corona hygiene rules

 

Picture of a mask in the AMANO Group

Our hygiene concept Protecting our guests and employees is a top priority at the AMANO Group.

We have adjusted our hygiene standards and service processes. Our employees are trained according to the latest hygiene guidelines.

The SGS Institut Fresenius has been commissioned to check the hygiene concept and to carry out extensive audits in all AMANO Group hotels.

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