Hygiene Standards

Protecting our guests and employees is a top priority at the AMANO Group.

Highest Hygiene Standards
for a safe journey

The hygiene concept of our hotels has been tested and verified. We have adjusted our hygiene standards and service processes. Our employees are trained according to the latest hygiene guidelines.

Hotel-Guideline Conference-Guideline Restaurant-Guideline

Hotels

General Travel Information

Please keep up-to-date with the latest developments & restrictions for your destination before your trip. Find the most important & current information below:
Federal Ministry of Health
Federal Foreign Office
Robert-Koch-Institute

Mask regulations

A medical or FFP2 mask must be worn in all public areas

Test / Vaccination regulations

Please keep up-to-date with the latest developments & restrictions for your destination before your trip
Berlin / Düsseldorf / Munich:
3G Regulation – Guests have to be fully vaccinated, recovered or tested, proof must be presented at the hotel upon check-in.

Check-in / Check-out

Always keep a minimum distance of 1.5 metres to each other
Wait in front of the hotel if the distance inside cannot be guaranteed
There are Disinfectant stations in our public areas as well as at our reception
If necessary, please follow the instructions of the staff
Distance zones have been marked and we kindly ask you to follow them
There are plexiglass walls at the reception to protect our guests and employees
Check-in / check-out process partly available digital with your smartphone or at the check-in terminal
Alternatively, check-in / check-out is contact-minimized
Please use the possibility to pay contactless
Limited luggage storage

Contactless Payment

Please use the possibility to pay by credit card or debit card
If you are paying with cash, please use the storage provided
Please also keep the minimum distance when paying

Housekeeping

We have set up Hygiene Standards, which focuses on the creation, implementation, certification and evaluation of the new hygiene rules
Our staff has been trained and follows strict hygiene plans
Regular surface disinfection in our hotels is guaranteed
Please find here the hygiene standards of our housekeeping service provider
AS-H Hotelservice GmbH.

Public areas

We pay attention to a limited maximum number of people present in our lobby
Protection in public areas with disinfection stations, distance zones and plexiglass walls
Protective masks for all employees

Breakfast

A distance of 1,5- 2m to each other is guaranteed in our breakfast areas
The breakfast times are extended with increasing traffic to ensure, that you can enjoy your breakfast in peace and with the required distance
Our goods are delivered under strict hygiene conditions

Parking

Parking on site in our garage is available in the following hotels:
Hotel AMANO, Hotel MANI, Hotel ZOE & AMANO Grand Central
Please reserve your parking space in advance. Unfortunately at AMANO Grand Central it’s not possible to reserve parking slots
If our garage is occupied or if you are planning a stay at one of our hotels without a garage, our reception team will help you to find a slot in the direct neighbourhood

Protection at home

If you have a cough and runny nose, please do not visit us
Please wash your hands carefully before and after visiting us
Please stick to the known corona hygiene rules

Conference

COVID-19 rapid tests

For your health and safety, we offer a Covid-19 rapid test for every participant before the event starts.
Our teams are certified trained to conduct Covid-19 rapid tests on participants.

Visitor restrictions

Our conference rooms can accommodate 8 people seated in classroom-style (59m²)
1.5 – 2-meter distance to the speaker is guaranteed
30 people seated in classroom-style can be accommodated in a 180m² room
We can guarantee a minimum distance of 1.5m

Do you want a different type of seating? Contact us!

Air Purifiers

All conference rooms are equipped with CASADRON air purifiers
These make it possible to filter the virus and aerosol concentration in closed rooms and constantly clean the air
Effective way of reducing the risk of infection
The air purifier are environmentally friendly and do not cause any additional impact to our environment.
How does it work?
The air we exhale can contain viruses. This is also the case with SARS-CoV-2 (COVID-19), which we release into the air when we breathe, cough, speak and sneeze. These viruses do not move individually in the air, but are enclosed in larger droplets, so they move in the form of an aerosol.* These aerosols now cling to the suspended particles in our air. The air purifier soaks up the air, cleans it and releases the cleaned air back into our environment. The CASADRON system continuously cleans the air and works reliably even with open windows or doors and also with air-conditioning systems and heaters.

(*Source: Robert Koch Institute)

Supplies

Office supplies such as stationaries, flip-charts, or screens are disinfected after each use
Each guest gets their own writing pad and pen
Pens are not reused

Disinfection

During lunch breaks, every seat in the conference room is disinfected
Disinfectant stations are provided to every room
Regular disinfection and cleaning of the restrooms are guaranteed

Technology

You want to conduct national or international teleconferences and need special technology – contact us! We are equipped accordingly!

Personnel deployment

The use of personnel in the room is kept to a minimum.
Banquet and kitchen staff always wear face masks.
If required, we are happy to provide a face mask per participant free of charge.

Coffee breaks

We provide disposable gloves and supplies
Each guest gets his coffee break pastries (packaged), water, and soft drinks separately

Lunch

We can guarantee a minimum distance of 1.5m in our restaurants. Do you want to be safe? 2m is also possible.
In such circumstances, our meals are served by our banquet chefs – no lunch buffet until August 31, 2020.
We pay attention to the required minimum distance and short queues.

Would you prefer to sit outdoors? Our courtyard is perfect for your lunch break!

Please keep the distance

Always stay at least 1.5m apart.
Wait in front of the restaurant, buffet, reception, etc. if the distance cannot be guaranteed.
Please follow staff instructions if necessary.
Please note our indications.

Restaurants

Checklist – Indoor Restaurant Visit

Reserve a table
Get tested – you need a negative test to visit our restaurant
We accept certified rapid and PCR tests that are not older than 24 hours
No need to be tested for people, who are vaccinated or recovered from COVID-19 less than 6 months ago (proof required)
Show the result at the check-in counter of the restaurant
Please wait to be seated by our staff
You can read our menu via QR code on your smartphone – if this is not possible for you, we also have laminated menus

Checklist – Outdoor Restaurant Visit

Reserve a table
No COVID-19 test needed
Please wait to be seated by our staff
You can read our menu via QR code on your smartphone – if this is not possible for you, we also have laminated menus