Online Check-In
Take the fast lane: register at the hotel before you arrive and check in online. This will save you time for more important things!
Good reasons to check in online:
- No waiting time at the reception
- Quick check-in with just a few clicks from wherever you are
- Your personal data is transmitted correctly and securely
- No annoying handwritten filling of forms
- The Hotelbird app turns your smartphone into a room key
- Additional services such as payment and check-out
You have three options: via the Hotelbird App, via web portal or at the Hotelbird terminal in the lobby. It’s that easy:
App Check-in
1. Download App
One day before your arrival you will receive an invitation to the online check-in by email. There you will also find a link to download the Hotelbird app. Alternatively, you can find the app in the AppStore or on GooglePlay.
Pre-registration is already possible from the time of booking. You will find the corresponding link in your reservation confirmation.
2. Access reservation
Register with your email address in the Hotelbird app or log in if you already have an account. To add your reservation, click on “Add existing booking”. Select your hotel, enter your name and confirmation number and click on “Find booking”.
If you are already registered in the app and have entered your email address when booking, your reservation will appear automatically.
3. Fill in the registration form
Enter your personal data and your payment details. These do not have to be entered again for your next booking. Your data is needed to be able to issue the legally required registration form.
4. Receive digital room key
As soon as your room is ready for occupancy on the day of arrival, you will receive your digital room key. This will allow you to open the room with your smartphone throughout your stay.
5. Check out via App
One day before your departure, you will receive an email invitation to check out online. You can view and check your bill via the Hotelbird app. You will receive an overview of any outstanding amounts and can pay them securely. You will then receive your invoice conveniently as a PDF by e-mail.
Web Check-in
1. Access reservation
One day before your arrival, you will receive an email from us inviting you to check in online. Click there on “Check in now” or simply enter https://guest.hotelbird.com/ in your browser. Select your hotel, enter your name and confirmation number and click on “Find booking”. You will then see an overview of your reservation. Please click on “Check-in” there.
Pre-registration is already possible from the time of booking. You will find the corresponding link in your reservation confirmation.
2. Fill in the registration form
Enter your personal data as well as your payment data. The data is required by the hotel to be able to issue the legally required registration form.
3. Receive check-in-pass
You will receive an e-mail from us with your check-in pass. You will find the Hotelbird terminal in the hotel lobby. Scan the QR code there on arrival to encode your room key.
4. Check out online
One day before your departure, you will receive an invitation to check out online by e-mail. Click on “Check out now” or simply enter https://guest.hotelbird.com/ in your browser. Select your hotel, enter your name and confirmation number and click on “Find booking”. You will then see an overview of your reservation. Please click on “Check out” there to start the digital check-out.
You can view and check your invoice via the web portal. You will receive an overview of any outstanding amounts and can pay them securely. You will then receive your invoice conveniently as a PDF by e-mail.
Terminal Check-in
1. Access reservation
One day before your arrival, you will receive an email from us inviting you to check in online. Click there on “Check in now” or simply enter https://guest.hotelbird.com/ in your browser. Select your hotel, enter your name and confirmation number and click on “Find booking”. You will then see an overview of your reservation. Please click on “Check-in” there.
Pre-registration is already possible from the time of booking. You will find the corresponding link in your reservation confirmation.
2. Fill in the registration form
Enter your personal data as well as your payment data. The data is required by the hotel to be able to issue the legally required registration form.
3. Generate room key
After entering your details, follow the on-screen instructions and place a card on the encoder to generate your room key.
4. Check out at the terminal
Scan the QR code from the app or the PDF from the web check-in. Alternatively, you can use your last name and confirmation number to access your reservation. Now you can view and check your bill. You will receive an overview of any outstanding amounts and can pay them securely. You will then receive your invoice conveniently as a PDF by e-mail.
Your data is absolutely safe – you can find the privacy policy of our partner Hotelbird here.